Return Policy
1. PRODUCT RETURN AND EXCHANGE POLICY
When the customer receives the products, he must check whether they correspond to his original order. He is also obliged to test the product he bought without removing the accompanying tags, in order to make sure that the product corresponds to his order. (otherwise, it is considered that the product is not in the same condition in which it was delivered and its return is not accepted).
If he decides that he wants to change a product, he informs us immediately by email at info@delshop.gr or by phone at (6943449387), notifying us if he wishes to change the number and/or color, or if he will replace the product with a new one from our website. The information that he must state, in addition to his name, is the order number and the code of the product he wants to change.
A necessary condition for the return of any product is to be accompanied by the original proof of purchase. Since the product is not accompanied by the proof of purchase, the change cannot be accepted under any circumstances.
Promotional products are excluded from free product returns and replacements, and will be charged to the customer.
In order to accept the products for replacement, they must: not be used and/or worn, not washed, modified or damaged in any way. No label removed or missing. Undergarments and swimwear are tested over the undergarment for hygiene purposes and the transparent protective strips must not be removed.
The return of the product must be made within (14) days from the date of receipt.
The costs of returning and resending, in the case of a change, the product to the customer, are fully covered by our store.
Please note that shipping can be achieved by Speedex Courier charging delshop and is only valid in case of product replacement.
The shipping address for returning products is: 6 Mag. Alexandrou, Veria
As long as the customer has selected the new product they want us to ship to them and has informed us about it and if there is availability, and the product is of equal or greater value than their original purchase, we ship the new product to the address given to us at the time of purchase. his registration.
If there is a difference in the price of the new product, this payment is made in two ways: by cash on delivery, or by deposit to the i-ban bank account: (number), beneficiary name “(name)”. In the second case, in order to make the shipment, the customer must send by email (info@delshop.gr) the payment receipt.
In the event of a second or third change, shipping and delivery of the new products are entirely borne by the customer.
If the customer is not satisfied even then, he has the right to buy anything he wants at any other time, the money until then will be credited to the customer’s account (except periods of offers and special discounts), after consultation with delshop.
Refunds are only accepted if the customer follows the above procedure and is not satisfied.
If, for any reason, the customer is not satisfied with his order, he has the right to withdraw from the distance contract he has entered into, within fourteen (14) days from the day of receipt of the products, by correctly completing the Withdrawal Form and sending it directly to the email (info@delshop.gr).
In any other case, the customer can exercise the right of withdrawal 14 days from the receipt of his order and request a refund. Shipping costs are included in the refund.
2. RETURN POLICY FOR DEFECTIVE PRODUCTS.
delshop.gr must pack all products in the best possible way so that they reach their destination without damage. In the event that the customer receives a product that has suffered serious damage to its packaging and has damaged the product as well, then this is considered defective and must be replaced.
A product that has a proven and obvious manufacturing error is also considered defective. Products that show damage due to use and wear after one month of purchase are not considered defective. The customer is also obliged to follow the washing instructions written on the inside label of the clothes. If the washing rules are not followed, delshop.gr bears no responsibility.
If any of the above problems are found, the customer must contact us on the same day of receipt by e-mail (info@delshop.gr) or by phone (if it is a female product), and delshop.gr has the obligation to replace the defective product with a new one if available or with another one chosen by the customer.
Note, of course, that delshop.gr, in the event of a dispute regarding the defect, has the right to return the products to the manufacturer for inspection, in order to clarify whether the defect is a manufacturing defect or not. Of course, this requires some time up to 15-20 working days. Nevertheless, delshop.gr will try to serve and inform the customer about the progress of the process as soon as possible.
The shipping and billing process is the same as described above in article 1 (return and exchange policy).